Ownership of Contract Property

All deliverables, materials, documentation, recordings, and other intellectual property created specifically for the client as part of an engagement (“Contract Property”) remain the property of Wayne Hedlund Consulting, LLC. Upon full payment of any associated fees, the client is granted a royalty-free, nonexclusive, perpetual license to use the Contract Property solely for the client’s internal business purposes related to the engagement. This license is non-transferable and may not be sublicensed without prior written consent. Where a signed agreement exists, that agreement shall govern in the event of a conflict.

Consultant’s Reusable Materials

Wayne Hedlund Consulting, LLC maintains a portfolio of pre-existing materials, including but not limited to training content, educational resources, frameworks, workflows, templates, methodologies, project designs, and videos (“Consultant’s Materials”). These materials remain the exclusive property* of Wayne Hedlund Consulting, LLC, regardless of whether they are incorporated into deliverables. If Consultant’s Materials are utilized within the Contract Property, the client receives a royalty-free, nonexclusive, non-transferable, perpetual license to use only those incorporated portions for internal business purposes. No rights are granted to reproduce, distribute, sublicense, or adapt Consultant’s Materials outside the scope of the engagement.

* The intellectual property developed and utilized by Wayne Hedlund Consulting, LLC reflects years of accumulated expertise, refinement, and strategic development. This includes proprietary approaches, process frameworks, and training methodologies that extend beyond any single client engagement. For this reason, intellectual property is licensed for client use rather than transferred in ownership, protecting the consistency, integrity, and lasting value of these materials across all engagements.

Training and Session Recordings

Training and consulting sessions may not be recorded without prior written permission from Wayne Hedlund Consulting, LLC. If a recording license is approved, it will apply solely to internal use within the client’s organization. Additional licensing terms, usage restrictions, or fees may apply and will be disclosed prior to authorization.

Use and Distribution Restrictions

Clients shall not share, resell, publish, license, or otherwise distribute Contract Property or Consultant’s Materials, in whole or in part, to third parties without prior written approval. Any unauthorized distribution or misuse of intellectual property may result in the termination of services and legal enforcement of ownership rights.

Policy Updates

Wayne Hedlund Consulting, LLC reserves the right to update or modify this Intellectual Property & Licensing Policy. Any updates will be posted on this page. Where a signed agreement is in place, policy changes will not alter contractual terms unless expressly agreed to in writing by both parties.

Assignment, Severability & Agreement Scope

Neither party may transfer or assign rights or obligations arising from these policies without written consent. If any portion of these policies is found unenforceable, the remaining provisions will remain in effect.

Where a signed consulting agreement exists, that agreement governs in the event of any conflict with the policies on this page.

The following terms apply to all consulting, training, auditing, and implementation services provided by Wayne Hedlund Consulting, LLC, whether or not a formal written agreement has been executed. If a signed agreement exists, that agreement will govern in the event of a conflict.

Payment Terms

Payment requirements and billing expectations are communicated in advance through a proposal, written confirmation, or invoice. Consulting and implementation services are typically delivered on a time-and-materials basis and may require a prepaid block of hours prior to the start of work. Structured services such as facilitated training sessions or audits may require full or partial prepayment in advance. Invoiced work is due within fifteen (15) days of the invoice date unless otherwise agreed in writing. Wayne Hedlund Consulting, LLC reserves the right to pause or delay work if payment becomes past due.

Billing Increments

Consulting and related services are billed with a one-hour minimum per engagement or scheduled session, followed by thirty (30) minute increments thereafter. This structure accounts for preparation, transition, and delivery time and supports consistent scheduling and transparent accounting for all clients.

Cancellation and Refund Requirements

If a scheduled session (including consulting engagements, coaching calls, workshops, webinars, or training sessions) needs to be canceled or rescheduled, clients must provide at least seven (7) days’ notice. Sessions canceled or rescheduled within seven (7) days of the scheduled time may incur a cancellation fee of up to fifty percent (50%) of the service fee, depending on preparation time, resource allocation, and work already committed to the session. This ensures fairness in scheduling and reflects the professional time and advance effort reserved for the client. If Wayne Hedlund Consulting, LLC must cancel or reschedule a session, affected clients will have the option to reschedule or receive a full credit or refund for any prepaid amount related to the canceled service.

Termination of Ongoing Engagements

Either party may terminate an ongoing engagement for any reason by providing at least fifteen (15) days’ written notice. During the notice period, Wayne Hedlund Consulting, LLC will make reasonable efforts to wind down services professionally. Any unused prepaid hours or future-dated services may be eligible for partial refund or credit, subject to the refund terms below.

Refunds and Credits

Consulting, training, and implementation services involve reserved time, preparation, and delivery of professional expertise. For this reason, refunds are typically not provided once work has begun. If an engagement is terminated or a prepaid block remains partially unused, a partial refund or credit may be considered at the sole discretion of Wayne Hedlund Consulting, LLC, taking into account the portion of work completed, preparation time incurred, and time reserved for the client.

Submitting a Request

To request consideration regarding payment, cancellation, rescheduling, or a refund, clients may email connect@waynehedlund.com with the engagement name, relevant dates, and a brief explanation. Requests will be reviewed, and a response will be provided within five (5) business days.

Service Interruptions (Force Majeure)

Wayne Hedlund Consulting, LLC is not liable for delays or interruptions in service caused by circumstances beyond reasonable control, including but not limited to natural disasters, power or internet outages, labor disputes, or government actions. The affected party will resume services as soon as practicable once conditions permit.

Limitation of Liability

Except in cases involving breaches of confidentiality or intellectual-property rights, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages. The total liability of Wayne Hedlund Consulting, LLC for any claim related to services will not exceed the total fees paid for those services within the three (3) months preceding the claim. These limitations apply to the fullest extent permitted by law.

Changes to This Policy

Wayne Hedlund Consulting, LLC may update this policy periodically. Any material changes will be reflected on this page. Where a signed agreement is in place, updates to this policy will not alter that agreement unless mutually agreed upon in writing.

Wayne Hedlund Consulting, LLC and the client agree to treat all non-public information shared throughout an engagement as confidential. Such information will be used only for the purpose of delivering the agreed-upon services. Confidentiality does not apply to information that is already publicly available, was independently developed without reference to client materials, or is obtained lawfully from a third party without restriction. The client retains ownership of any confidential or proprietary information provided during the engagement, and Wayne Hedlund Consulting, LLC will not disclose or use that information outside the scope of the services without the client’s written authorization, unless disclosure is required by law. At either party’s request, a mutual Non-Disclosure Agreement (NDA) may be executed to formalize additional protections when needed. Confidentiality obligations apply whether or not an NDA is in place and continue beyond the engagement to the extent permitted by law.

A material breach of confidentiality may result in termination of services, in addition to any legal or equitable remedies available. This policy may be modified by mutual written agreement. Where a signed consulting agreement exists, that agreement shall govern in the event of any conflicting terms.

Notices & Governing Law

Any notices or requests related to confidentiality, cancellation, or termination must be submitted in writing to connect@waynehedlund.com. These policies are governed by the laws of the State of New York, without regard to its conflict-of-law principles.

At Wayne Hedlund Consulting, we prioritize the privacy and security of our users. This policy outlines how we collect, use, and protect your information when you visit our website or use our services.

Information Collection

We collect information from you in several ways:

• Contact Information: When you sign up for our services or contact us, we collect your contact details to manage your inquiries and provide our services.
• Forms and Communications: Information you provide through forms, comments, chat widgets, or emails, including your IP address and browser user agent string, is collected for security, sales, and marketing purposes.
• Cookies and Tracking: We use cookies to track your activity on our site, such as visits, page views, and interactions with content. Your web browsing activity and geolocation may also be tracked to enhance our services and marketing efforts.

Use of Information

The information we collect is used to:

• Manage your inquiries and provide our services.
• Enhance customer service and support.
• Conduct sales and marketing activities.
• Improve our website and services based on user interactions.
• Ensure security and detect spam or fraudulent activities.

Data Retention

We retain information about your visits and interactions with our website indefinitely to provide ongoing customer support and relevant marketing. Website administrators can access and edit this information as necessary.

Privacy and Security

Your personal information is kept confidential and will not be disclosed without your consent. We use secure methods to protect your data during transmission and storage. An anonymized string derived from your email address (hash) may be shared with the Gravatar service to check for usage, in accordance with their privacy policy. Your profile picture may be publicly visible if you leave comments on our site.

User Rights

You can request an export of the personal data we hold about you. You can also request the deletion of your data, with exceptions for data we must retain for administrative, legal, or security reasons.

Third-Party Content

Our website may contain embedded content (e.g., videos, images) from other websites. This embedded content behaves as if you visited the other site directly and may collect data, use cookies, embed third-party tracking, and monitor your interactions.

Contact Us

If you have any questions or concerns about this privacy policy, please contact us at connect@waynehedlund.com.

Terms and Conditions of Use

Welcome to Wayne Hedlund Consulting’s website. By accessing and using this website, you agree to comply with and be bound by the following terms and conditions of use. If you disagree with any part of these terms and conditions, please do not use our website.

1. Use of Website

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.

2. Intellectual Property

• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

3. Links to Other Websites

• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

4. Privacy Policy

• Your use of this website is subject to our Privacy Policy, which governs how we collect, use, and protect your personal information. By using our website, you consent to our Privacy Policy.

5. Limitation of Liability

• Neither we nor any third parties mentioned on this website shall be liable for any damages arising out of the use or inability to use this website.
• This includes, but is not limited to, indirect, incidental, consequential, or punitive damages arising out of your access to, or use of, the website.

7. Changes to Terms and Conditions

• We may revise these terms and conditions at any time without notice. Please check this page regularly to ensure you are familiar with the current version.

Use of this website does not constitute a consulting engagement. All consulting, training, and related services are governed separately by the applicable agreement or policies outlined on this page.